Archive for category: The Team

Hero Eric collects top award

A driver, recently promosted from general maintainance at a Teesside transport company has been named the region’s Unsung Hero at a prestigious awards ceremony. Eric Conner, of Nicholson’s Transport, was recognised as Unsung Hero of the Year at the inaugural North East Employee of the Year Awards held at Wynyard Hall Hotel […]

Nicholson Group in Top Gear with New Chairman

The Nicholson Group, which comprises three transport and logistics companies based in Billingham, has appointed Bob Forster to the role. Having worked in a non-executive and HR business partner role for the company, Forster now hopes to bring greater independence to each business in the group’s portfolio; Nicholson’s Transport Ltd; […]

Apprenticeships Driving Forward at Nicholson’s

Apprentice Joe is driving forward at Nicholson’s   A YOUNG apprentice is on the road to success after impressing at a Teesside transport firm. Teenager Joe Nicholson was offered a route into work-based training after joining Billingham-based Nicholson’s Transport last summer. The 17-year-old is on course to complete a BTEC […]

Standard of the Month – November

November has been up and down with regards to volume of freight, however, it has given us the opportunity to spend some time thinking about how we do things around here. As a result we have chosen “Use the board to check all collections are completed” as our standard of the […]

Share Relevant Information with Colleagues…

The Standard Of The Month October is about sharing relevant information with colleagues . We issued this standard in April, however, we want to stress the importance of professional relationships between our team members as they help us develop a smooth, well managed relationship with our customers. At Nicholson’s we pride ourselves […]

Communication is key for September…

September is here and after a lot of our customers have had their summer shut down over August here at Nicholson’s we have been using the time to reflect on our customer experience. Communication has, yet again, come out top in the list the team believe is number one priority […]

May Standard of the Month : Customer Service Calls

Customer service calls are essential to maintaining a positive partnership with a customer. We have to fully understand the interested parties wants and needs every time we speak to them and treat every situation as a separate issue in order to adapt, change and grow with their growth. Sometimes just […]

February Standard Of The Month: “Work as a Team”

This month we will be focusing on Standard no7: “Work as a team” . At Nicholson’s our culture is our success, being a small business often helps us to demonstrate our ability to pull together and maximise resources. Efforts to help us get freight where it needs to be include the team […]

Eight Reasons to Celebrate

Recent anniversary celebrations for seven of Nicholson’s Transport’s team members including: Danny McLoughlin – 9 years , Peter Hutchinson – 8 years, Colin Fenton – 8 years, Gareth Preston – 6 years, Rob Olvanhill – 6 years, Fiona Tinman – 6 years, Bob Forster – 4 years, and Melanie Taylor […]

It’s All About The Customer Experience…

Here at Nicholson’s we are switching the focus from customer ‘service’ to the customer ‘experience’. The experience sees us focus more on all of the facts and events throughout the encounter rather than the action of helping or doing work for someone which is often seen as a single deed […]

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